Printronix P5000 Printer Error Messages

 

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault.

For the operator-correctable faults, follow the suggested action in the table below. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative.

If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative:

1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.

2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at 1-800-243-3338.

Printronix P5000 Error Messages

8.5V PWR FAIL* - Internal power failure. - Contact authorized service representative. Call 1-800-243-3338

15V CTL FAIL* - Controller voltage failure. - Contact authorized service representative. Call 1-800-243-3338

23.5V CTL FAIL* - Controller voltage failure. - Contact authorized service representative. Call 1-800-243-3338

48V PWR FAIL* - Internal power failure. - Contact authorized service representative. Call 1-800-243-3338

ACCESS NULL PTR* - Fatal firmware error on controller board. - Contact authorized service representative. - Call 1-800-243-3338

ACTIVATE LOST - Printer detects twinax protocol communication errors. - The printer reports the error.

A TO D OVERUN* - Fatal firmware error on controller board. - Contact authorized service representative. - Call 1-800-243-3338

BUFFER OVERFLOW - Host sends data after the printer buffer is full (serial interface). - Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

BUFFER OVERRUN - Receive overrun (serial interface). - Check printer serial port configuration setup. Ensure the baud rate and data protocol match both host and printer settings.

PRINTER UNDER REMOTE CONTROL - Another user is accessing the printer remotely with the remote management software utility. - Wait until the remote user has finished their remote management session, or press any key to disable the Printer Manger and gain control of the printer.

CLEAR PAPER JAM - No paper motion. Clear jam and reload paper. If this message recurs, contact authorized service representative. Call 1-800-243-3338

CLOSE PLATEN - The platen lever is open. Close the platen lever.

COIL HOT - One or more hammer coils are overheating. - Contact authorized service representative. Call 1-800-243-3338

15 COMM CHECK - Line not active (twinax interface). - Check cable connection.

CTL VOLT FAIL - Controller voltage failure. - Contact authorized service representative. Call 1-800-243-3338

DO NOT POWER OFF - This is a standard warning message that displays while the printer is downloading software. Do not power off the printer until downloading is complete.

DRVR CIR BAD* - Hammer coil count test failed. - Contact authorized service representative. - Call 1-800-243-3338

EXHAUST FAN FLT - (Cabinet model only) - Sensors cannot detect current in fan circuit. Power off the printer and remove the paper path (see Maintenance - Manual). Check that the fan cable connector is connected. Check for obstruction of vents and fan airway, and remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

FIRMWARE ERROR* - Application software tried to perform an illegal printer function or damaged memory detected on board. Contact authorized service representative. - Call 1-800-243-3338

FM HEADER ERROR* - Applications software has violated header parameters. Contact your system administrator.

FRAMING ERROR - Serial framing error (serial interface). Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

GRF CHK ERROR - PRESS STOP - Printer has received a nonprintable character. Press CLEAR and then ON LINE.

HAM. COIL OPEN - Electrical malfunction of one or more hammer coils. Contact authorized service representative. - Call 1-800-243-3338

HAMMER COIL BAD* - #, #, #, ...etc - Hammer coil # failed current test at power up. Contact authorized service representative. Call 1-800-243-3338

HMR BANK FAN FLT - Sensors cannot detect current in fan circuit. Check that fan cable is connected. Check for obstruction of vents and fan airway; remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

08 HOLD PRINT TIMEOUT - Printer was offline more than 10 minutes, and the "Intervention Required" parameter is set to "Send to Host." - Press ON LINE to put printer in online state.

HB NOT INSTALLD* - Self-test does not detect hammer coils. Contact authorized service representative. Call 1-800-243-3338

06 HOST REQUEST - Host attention message - The host computer or printer controller requires attention.

ILL EXT BUS ACC* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

ILLGL OPR ACCSS* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

INCOMPAT E-NET - Incompatible network interface card (NIC) is installed. Install a compatible NIC to the printer then reboot. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

INTAKE FAN FAULT - Sensors cannot detect current in fan circuit. See description for HMR BANK FAN FLT.

INVALID ACTIVATE - Printer detects twinax protocol communication errors. The printer reports the error.

INVALID COMMAND - Printer detects twinax protocol communication errors. The printer reports the error; host action is required.

LO DRV. SHORT * - Circuit(s) on the hammer bank or in the hammer bank power cable - shorted to ground. Contact authorized service representative. Call 1-800-243-3338

LOAD PAPER - Printer is out of paper. Load paper.

ONLINE - CU TIMED OUT - Enable poll timeout. The printer was not enabled for one minute. (Coax interface) - Check cable connection and host system.

ONLINE - 28 CU NOT ENAB - Poll timeout error. The printer was not polled for one minute. (Coax - interface.) - Check cable connection and host system.

ONLINE - 8344 FAILED* - Link-level code test detects hardware failure. Contact authorized service representative. Call 1-800-243-3338

PAP BAD TABLE* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP BSY TOO LNG* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP FIFO OVERFL* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP FIFO UNDRFL* - Fatal firmware error on controller board. - Contact authorized service Contact authorized service representative. Call 1-800-243-3338

PAP ILLGL ST* - Fatal firmware error on controller board. - Contact authorized service representative. Call 1-800-243-3338

PAP INCMPL ENER* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP INVLD CMD* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP INVLD PARM* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP NOT SCHED* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP NT AT SPEED* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP UNEXP INT* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

32 PAPER JAM TIMEOUT - A timeout message is sent to the host if no paper motion has occurred for 10 minutes after CLEAR was pressed to clear the jam fault. Clear paper jam and reload paper.

31 PAPER OUT TIMEOUT - A timeout message is sent to the host if paper is not loaded 10 minutes after CLEAR was pressed to clear the paper out fault. Load paper.

33 PLATEN OPEN TIMEOUT - Platen lever has been open for at least one minute. Close platen lever.

PLAT INV CMD* - Fatal firmware error on controller board. Platen Invalid Command. Contact authorized service representative. Call 1-800-243-3338

PLAT INV PARM* - Fatal firmware error on controller board. Platen Invalid Parameter. Contact authorized service representative. Call 1-800-243-3338

PLAT INV STATE* - Fatal firmware error on controller board. Platen Invalid State. Contact authorized service representative. Call 1-800-243-3338

POWER SAVER MODE - Status message: printer is in low energy idle state, all fans and higher voltages are off, only +5Vdc logic circuits are active. No action is required.

PRINTER HOT - Controller board sensors report high temperatures on the board. Check printer environment. If hot or dusty, relocate printer. Contact your authorized service representative if this occurs frequently. Call 1-800-243-3338

PWR SUPP VOLT * - Power supply failed. Replace power supply board.

RIB INVLD STATE* - Ribbon Invalid State. Contact authorized service representative. Call 1-800-243-3338

RIBBON DRIVE - The controller board does not detect a ribbon drive motor. Contact authorized service representative. Call 1-800-243-3338

34 RIBBON STALL TIMEOUT - In the CT emulation with a coax interface, the ribbon has not moved for 10 minutes after CLEAR was pressed to clear the ribbon drive fault. Reload the ribbon.

RIBBON INK OUT - CHANGE RIBBON - The RibbonMinder program is warning that the amount of ink in the ribbon has reached 0%. Replace ribbon or press CLEAR for two additional minutes of printing before the fault displays again.

RIB INVLD CMD* - Ribbon Invalid Command. Firmware error on the controller board. Cycle power. Run the print job again. If the message appears, download the emulation software again. If the message appears again, contact your authorized service representative. Call 1-800-243-3338

SCS COMMAND ERROR* - Printer received undefined control character. Contact your system administrator.

SECURITY CODE VIOLATION* - Security code of PAL on controller board does not match code of firmware on the controller board. Contact authorized service representative. Call 1-800-243-3338

SF ERROR - Application software has violated structured data field parameters. Contact your system administrator.

SHUTL INV CMD* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

SHUTL INV PARM* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

SHUTTLE JAM - No shuttle movement or shuttle moving at wrong speed. Check for obstruction to shuttle, a twisted ribbon, or platen lever closed too tightly. If fault source is not apparent, contact your authorized service representative. Call 1-800-243-3338

SOFTWARE ERROR - Application software tried to perform illegal printer function, or damaged logic circuits found on controller board. Contact authorized service representative. Call 1-800-243-3338

STACK - OVERFLOW* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

STACKER FAULT - Stacker is not functioning correctly. Check for obstructions in the stacker area. If fault persists, contact your authorized service representative. Call 1-800-243-3338

STACKER FULL - Power stacker is full of paper. Remove paper.

STACKER JAM - This message is triggered if there is paper inside the throat of the stacker elevator, but the elevator is not moving. 1. Open the cabinet rear door and check for obstructions preventing elevator movement. Remove any obstructions. 2. Run the print job again. If the message appears again, contact your authorized service representative. Call 1-800-243-3338

TCB CORRUPTED* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

UNDEF - INTERRUPT* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

UNDFNED - OPCODE* - Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

UP DRV. SHORT* - Hammer drive circuits on the boards shorted to ground. Cycle power to see if the message clears, if not, contact your authorized service representative. Call 1-800-243-3338