P7000 Line Matrix Printer Error Messages

Below is a list of error messages for the Printronix P7000 Line Matrix Printer

 

Printronix P7000 Error Messages

06 HOST REQUEST Host attention message The host computer or printer controller requires attention.

08 HOLD PRINT TIMEOUT Printer was offline more than 10 minutes, and the "Intervention Required" parameter is set to "Send to Host." Press ON LINE to put printer in online state.

8.5V PWR FAIL* Internal power failure. Contact authorized service representative. Call 1-800-243-3338

15 COMM CHECK Line not active (twinax interface). Check cable connection.

15V CTL FAIL* Controller voltage failure. Contact authorized service representative. Call 1-800-243-3338

22 INVALID ADDR Unit address not recognized by printer. (Twinax interface) Ensure that printer address matches host setting.

23.5V CTL FAIL* Controller voltage failure. Contact authorized service representative. Call 1-800-243-3338

31 PAPER OUT TIMEOUT A timeout message is sent to the host if paper is not loaded 10 minutes after CLEAR was pressed to clear the paper out fault. Load paper.

32 PAPER JAM TIMEOUT A timeout message is sent to the host if no paper motion has occurred for 10 minutes after CLEAR was pressed to clear the jam fault. Clear paper jam and reload paper.

33 PLATEN OPEN TIMEOUT Platen lever has been open for at least one minute. Close platen lever.

34 RIBBON STALL TIMEOUT In the CT emulation with a coax interface, the ribbon has not moved for 10 minutes after CLEAR was pressed to clear the ribbon drive fault. Reload the ribbon.

48V PWR FAIL* Internal power failure. Contact authorized service representative. Call 1-800-243-3338

A TO D OVERUN* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

ACCESS NULL PTR* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

ACTIVATE LOST Printer detects twinax protocol communication errors. The printer reports the error.

B10 ERROR: NO DRAM DETECTED* SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B11 ERROR: RAM TEST FAILED* RAM test failure. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B12 ERROR: PROGRAM MISSING* Program not downloaded to the printer. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B13 ERROR: NOT COMPATIBLE* Attempting to download a program that is not intended for this printer. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B19 ERROR: DC RETURNED* The boot code calls the DC (the printer software that runs on the PowerPC) and then the DC code should run and never return back to the boot code. If the DC code returns back to the boot code then this message will be displayed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B20 STATUS :00% DOWNLOAD MODE Status message informing the operator that software is being downloaded. Percentage figure indicates approximate amount loaded into the printer. No action is required.

B21 STATUS: PRINTER RESET Status message informing the operator that the printer is undergoing a system reset. No action is required.

B22 ERROR: DECOMPRESS SIZE* FLASH SIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B23 ERROR: DECOMPRESS CKSUM* FLASH SIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B30-STATUS: INITIALIZING Status message informing the operator that software is being downloaded through one of the printer's I/O ports using the two-key download activation. No action is required.

B35-STATUS: WAITING FOR EC STATUS Waiting for EC/DC Powerup handshake No action is required.

B40 ERROR: SDRAM EEPROM CKSUM BAD* SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B41 ERROR: DIM MEMORY NOT SDRAM* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B42 ERROR: SDRAM ROWS NOT ALLOWED* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B43 ERROR: SDRAM TOO MANY BANKS* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B44 ERROR: SDRAM NOT 64 BITS WIDE* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B45 ERROR: SDRAM IS WRONG VOLTAGE* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B46 ERROR: SDRAM HAS MIXED SIZES* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B47 ERROR: SDRAM LARGER THAN 256M* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B49 ERROR: SDRAM # LOGICAL BANKS* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B50 ERROR: SDRAM LOGIC COMB BANKS* SDRAM DIMM is not compatible with the computer. SDRAM DIMM may not be properly installed. Cycle power to see if the message clears, if not, contact authorized service representative. Call 1-800-243-3338

B50 STATUS: XX% CLEAR FLASH Emulation software successfully loaded in RAM. Old program being deleted from flash memory. No action is required.

B51: ERROR SDA LINE STUCK LOW Problem with I2C bus. Either SDRAM or PCI card shorting out the bus. Contact authorized service representative. Call 1-800-243-3338

B51 STATUS: XX% PROGRAMMING... Status message file successfully loaded and is being saved in flash memory. No action is required.

B55 STATUS: SEND PROGRAM TO EC EC program downloaded and being programmed in EC. No action is required.

BARCODE DAMAGED Reverse Spools Barcode detected, but not fully decoded. If barcode appears damaged, reverse ribbon spools. If barcode label is present and undamaged, clean sensor lens using damp cloth or swab. Check that platen gap may be too tight constricting ribbon motion. Loosen gap if needed.

BARCODE MISSING Install New RBN No barcode seen on the ribbon spool. Indicates missing label or damaged or dirty sensor. If label is missing, install new ribbon. If barcode label is present and undamaged, clean sensor lens using damp cloth or swab.

BUFFER OVERRUN Receive overrun (serial interface). Clear jam and reload paper. If this message recurs, contact authorized service representative. Call 1-800-243-3338

CLEAR PAPER JAM No paper motion. Clear jam and reload paper. If this message recurs, contact authorized service representative. Call 1-800-243-3338

CLEARING PROGRAM FROM FLASH Status message: emulation software successfully loaded into printer RAM and the checksum matched. The old program is now being deleted from flash memory. No action is required.

CLOSE PLATEN The platen lever is open. Close the platen lever.

COIL HOT One or more hammer coils are overheating. Contact authorized service representative. Call 1-800-243-3338

CTL VOLT FAIL* Controller voltage failure. Contact authorized service representative. Call 1-800-243-3338

DIAGNOSTIC PASSED Status message: the printer passed its memory and hardware initialization tests. No action is required.

DO NOT POWER OFF This is a standard warning message that displays while the printer is downloading software. Do not power off the printer until downloading is complete.

DRVR CIR BAD* Hammer coil count test failed. Contact authorized service representative. Call 1-800-243-3338

E NET TEST UNAVAILABLE The Ethernet PCBA did not initialize correctly. Cycle power. Wait for "E Net Ready" to display, then retry operation. If the fault message appears again, contact authorized service representative. Call 1-800-243-3338

ERROR: DC PROGRAM NOT VALID The printer cannot find the data controller program or the validation checksum is corrupt. Download the program again. If the message appears, replace the flash memory SIM

ERROR: DRAM AT ADDRESS XXXXXXXX The printer found a defective memory location. Contact authorized service representative. Call 1-800-243-3338

ERROR: EC PROGRAM NOT VALID The printer cannot find the engine controller program or the validation checksum is corrupt. Contact authorized service representative. Call 1-800-243-3338

ERROR: EC STOPPED AT STATE XXXX XXXX is a number from 0000 to 0010. The Engine Controller has stopped and is in the state identified by the number displayed. Contact authorized service representative. Call 1-800-243-3338

ERROR: FLASH DID NOT PROGRAM The printer encountered an error trying to program flash memory. Download the program again. If the message appears, Contact authorized service representative. Call 1-800-243-3338

ERROR: FLASH NOT DETECTED The printer could not find flash memory. Contact authorized service representative. Call 1-800-243-3338

ERROR: LOCKED SN=nnnnnnnnnnnnn nnnnnnnn nnnnnnnnnnnnnnnnnnnnn is the serial number ofthe printer's security key. The SPX serial numberdoes not match the printer's serial number and cannot be used with the printer. Contact authorized service representative. Call 1-800-243-3338

ERROR: NO DRAM DETECTED The printer could not find any DRAM. Contact authorized service representative. Call 1-800-243-3338

ERROR: NVRAM FAILURE The non-volatile SRAM on the controller board has failed. Contact authorized service representative. Call 1-800-243-3338

ERROR OCCURRED FLUSHING QUEUES* An interim message that displays while the printer discards host data it cannot use because a fault condition exists. Contact authorized service representative. Call 1-800-243-3338

ERROR: PROGRAM NEEDS MORE DRAM The printer requires more DRAM to run the downloaded program Contact authorized service representative. Call 1-800-243-3338

ERROR: PROGRAM NEEDS MORE FLASH The printer requires more flash memory to run the downloaded program Contact authorized service representative. Call 1-800-243-3338

ERROR: PROGRAM NOT COMPATIBLE The printer is not compatible with the downloaded program. Use the correct emulation software options for this printer model.

ERROR: PROGRAM NOT VALID The printer does not see a program in flash memory. There is no program in printer memory. Download the emulation.

ERROR: SECURITY KEY NOT DETECTED The security key is not present or failed. Contact authorized service representative. Call 1-800-243-3338

ERROR: SHORT AT ADDRESS XXXX Hardware failure in SDRAM or controller circuitry. Contact authorized service representative. Call 1-800-243-3338

ERROR: WRITING TO FLASH Hardware or software fault in flash memory. Contact authorized service representative. Call 1-800-243-3338

ERROR: WRONG CHECKSUM The printer received the complete program but the checksum did not match. Contact authorized service representative. Call 1-800-243-3338

ERROR: WRONG OEM OR PRINTER TYPE The SPX inserted in the debug port is not intended for this model printer or this OEM. Contact authorized service representative. Call 1-800-243-3338

ETHERNET ADAPTER BEING INITIALIZED Status message indicating that the Network Interface Card is processing the boot procedure. No action is required.

ETHERNET DETECTED Status message indicating that the Network Interface Card has established connection. No action is required.

EXCESS RBN WEAR Install New RBN Displayed when ribbon reaches end of life Install a new ribbon.

EXHAUST FAN FLT (Cabinet model only) Sensors cannot detect current in fan circuit. Power off the printer and remove the paper path (see Maintenance Manual). Check that the fan cable connector is connected. Check for obstruction of vents and fan airway, and remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

FIRMWARE ERROR* Application software tried to perform an illegal printer function or damaged memory detected on board. Contact authorized service representative. Call 1-800-243-3338

FM HEADER ERROR* Applications software has violated header parameters. Contact your system administrator.

FRAMING ERROR Serial framing error (serial interface). Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

FREEFORM OFF A control panel key is stuck in the down position. Press the key again.

FREEFORM ON: OFF HOLD KEY @ PWRUP This message appears if the freeform feature is enabled. This feature is for manufacturing use only and is never used by the customer or field maintenance personnel. Contact authorized service representative. Call 1-800-243-3338

GRF CHK ERROR PRESS STOP Printer has received a nonprintable character. Press CLEAR and then ON LINE.

HAM. COIL OPEN* Electrical malfunction of one or more hammer coils. Contact authorized service representative. Call 1-800-243-3338

HAMMER COIL BAD* #, #, #, ...etc Hammer coil # failed current test at power up. Contact authorized service representative. Call 1-800-243-3338

HB NOT INSTALLD* Self-test does not detect hammer coils. Contact authorized service representative. Call 1-800-243-3338

HMR BANK FAN FLT Sensors cannot detect current in fan circuit. Check that fan cable is connected. Check for obstruction of vents and fan airway; remove any obstructions. Check for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

ILL EXT BUS ACC* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

ILLGL OPR ACCSS* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

INCOMPAT E-NET Incompatible network interface card (NIC) is installed. Install a compatible NIC to the printer then reboot. If this message appears again, contact your authorized service representative. Call 1-800-243-3338

INTAKE FAN FAULT Sensors cannot detect current in fan circuit. See description for HMR BANK FAN FLT.

INTERRUPT UNUSED VECTOR 00 The controller board receives an interrupt it does not understand. Cycle power. If this message occurred once and never again, you can ignore it. Contact authorized service representative. Call 1-800-243-3338

INVALID ACTIVATE Printer detects twinax protocol communication errors. The printer reports the error.

INVALID COMMAND Printer detects twinax protocol communication errors. The printer reports the error; host action is required.

LO DRV. SHORT * Circuit(s) on the hammer bank or in the hammer bank power cable shorted to ground. Contact authorized service representative. Call 1-800-243-3338

LOAD PAPER Printer is out of paper. Load paper.

LOADING PROGRAM FROM PORT XX% Status message: the new emulation program is loading into printer RAM. XX% indicates how much of the program has loaded. No action is required.

LOADING PROGRAM INTO FLASH The printer has deleted the previous program from flash memory and is loading the new program into flash memory. No action is required.

NEW SPX DETECTED PRESS ENTER The printer detects an SPX installed at the debug port and the SPX is valid for the printer. Contact authorized service representative. Call 1-800-243-3338

NON VOLATILE MEMORY FAILED The flash memory is defective. Contact authorized service representative. Call 1-800-243-3338

OLD RIBBON Install New RBN Ribbon was previously declared end of life on the installed machine. Install a new ribbon.

ON LINE Printer state message: printer is online and in communication with host. No action is required.

ONLINE 28 CU NOT ENAB Poll timeout error. The printer was not polled for one minute. (Coax interface.) Check cable connection and host system.

ONLINE 8344 FAILED* Link-level code test detects hardware failure. Contact authorized service representative. Call 1-800-243-3338

ONLINE CU TIMED OUT Enable poll timeout. The printer was not enabled for one minute. (Coax interface) Check cable connection and host system.

PAP BAD TABLE* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP BSY TOO LNG* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP FIFO OVERFL* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP FIFO UNDRFL* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP ILLGL ST* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP INCMPL ENER* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP INVLD CMD* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP INVLD PARM* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP NOT SCHED* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP NT AT SPEED* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PAP UNEXP INT* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PARAMETER ERROR* Illegal parameter value received in command code. Contact your system administrator.

PARITY ERROR Parity error (serial interface) Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

PLAT INV CMD* Fatal firmware error on controller board. Platen Invalid Command. Contact authorized service representative. Call 1-800-243-3338

PLAT INV PARM* Fatal firmware error on controller board. Platen Invalid Parameter. Contact authorized service representative. Call 1-800-243-3338

PLAT INV STATE* Fatal firmware error on controller board. Platen Invalid State. Contact authorized service representative. Call 1-800-243-3338

PLEASE WAIT... RESET IN PROGRESS The printer finished loading the program into flash memory and is automatically resetting itself. No action is required.

POWER SAVER MODE Status message: printer is in low energy idle state, all fans and higher voltages are off, only +5Vdc logic circuits are active. No action is required.

POWER SUPPLY HOT Power supply sensors report high temperatures. Check printer environment. If hot or dusty, relocate printer. Contact your authorized service representative if this occurs frequently. Call 1-800-243-3338

PRINTER HOT Controller board sensors report high temperatures on the board. Check printer environment. If hot or dusty, relocate printer. Contact your authorized service representative if this occurs frequently. Call 1-800-243-3338

PRINTER UNDER REMOTE CONTROL Another user is accessing the printer remotely with the remote management software utility. Wait until the remote user has finished their remote management session, or press any key to disable the Printer Manger and gain control of the printer.

PROTECTED INSTR* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

PWR SUPP VOLT * Power supply failed. Replace power supply board.

QUEUE OVERRUN In CT twinax emulation, the print buffer has overflowed. Contact authorized service representative. Call 1-800-243-3338

RBN SENSOR ERROR See User Manual Failure of the barcode reader sensor. Contact authorized service representative. Call 1-800-243-3338

REMOVE USED SPX THEN PRESS ENTER Status message: An SPX is depleted because it has successfully reprogrammed the security key on the controller board. Contact authorized service representative. Call 1-800-243-3338

RESTORING BOOT CODE Normal download initialization message. No action is required.

RIB INVLD CMD* Ribbon Invalid Command. Firmware error on the controller board. Cycle power. Run the print job again. If the message appears, download the emulation software again. If the message appears again, contact your authorized service representative. Call 1-800-243-3338

RIB INVLD STATE* Ribbon Invalid State. Contact authorized service representative. Call 1-800-243-3338

RIBBON DRIVE The controller board does not detect a ribbon drive motor. Contact authorized service representative. Call 1-800-243-3338

RIBBON UNDER 2% Change RBN Soon Message is displayed when ribbon life reaches 2% level. Install a new ribbon.

RBN AT END POINT Change Ribbon Software has determined that the ribbon life is at end point. Install a new ribbon.

RIBBON NOT RECOGNIZED The printer does not detect correct ribbon type. Use the ribbons specified for the printer.

RIBBON STALL The controller board does not detect ribbon movement. Check the ribbon path for jams; if necessary, install a new ribbon.

SCS COMMAND ERROR* Printer received undefined control character. Contact your system administrator.

SECURITY CODE VIOLATION* Security code of PAL on controller board does not match code of firmware on the controller board. Contact authorized service representative. Call 1-800-243-3338

SECURITY KEY NOT DETECTED The security key is not present or has failed. Contact authorized service representative. Call 1-800-243-3338

SENDING PROGRAM TO EC PROCESSOR Status message: the printer is loading the engine controller program into the engine controller. No action is required.

SHUTL INV CMD* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

SHUTL INV PARM* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

SHUTL OVR SPEED* The shuttle is running over speed. Contact authorized service representative. Call 1-800-243-3338

SHUTTLE JAM No shuttle movement or shuttle moving at wrong speed. Check for obstruction to shuttle, a twisted ribbon, or platen lever closed too tightly. If fault source is not apparent, contact your authorized service representative. Call 1-800-243-3338

SHUTTLE STALL The shuttle is not moving. Set the platen lever to match the thickness of paper, but not too tightly. Check and adjust the platen gap. Inspect the ribbon mask for deformation that snags and interferes with shuttle movement. If fault source is not apparent, contact your authorized service representative. Call 1-800-243-3338

SOFTWARE ERROR* CYCLE POWER Application software tried to perform illegal printer function, or damaged logic circuits found on controller board. Contact authorized service representative. Call 1-800-243-3338

SPX FOUND, ERROR: KEY NOT DETECTED The controller board does not have a security key. Contact authorized service representative. Call 1-800-243-3338

SPX NOT NEEDED OPTIONS ENABLED Options included on the SPX are already installed on the host printer. Contact authorized service representative. Call 1-800-243-3338

STACK OVERFLOW* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

STACK UNDERFLOW* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

STACKER FAULT Stacker is not functioning correctly. Check for obstructions in the stacker area. If fault persists, contact your authorized service representative. Call 1-800-243-3338

STACKER FULL Power stacker is full of paper. Remove paper.

STACKER JAM This message is triggered if there is paper inside the throat of the stacker elevator, but the elevator is not moving. 1. Open the cabinet rear door and check for obstructions preventing elevator movement. Remove any obstructions. 2. Run the print job again. If the message appears again, contact your authorized service representative. Call 1-800-243-3338

TABLE MISMATCH DOWNLOAD AGAIN Indicates that software update has failed and should be reloaded. Contact authorized service representative. Call 1-800-243-3338

TCB CORRUPTED* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

TCP PORT BUSY Error message reported by the Printer Manager when ethernet interface option is installed. Refer to the Printronix P7000 PSA3 Printers Maintenance Manual.

UNDEF INTERRUPT* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

UNDFNED OPCODE* Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338

UNKNOWN RBN1 Install New RBN Ribbon was not a Printronix coded barcode. Install a new ribbon.

UNKNOWN RBN2 Install New RBN Ribbon not authorized. Install a new ribbon.

UP DRV. SHORT* Hammer drive circuits on the boards shorted to ground. Cycle power to see if the message clears, if not, contact your authorized service representative. Call 1-800-243-3338

WAITING FOR ETHERNET ADAPTER Appears when the printer is first powered on if the optional Network Interface Card is installed. No action is required.