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Printronix P5000 Printer Error Messages

 

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault.

 

For the operator-correctable faults, follow the suggested action in the table below. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative.

 

If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative:

 

1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.

 

2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at 1-800-243-3338.

 

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We offer Depot Repair services on many whole printers, as well as some accessories and sub-assemblies, at a rate of $75.00 per hour. All Depot Repairs come with a 90 day warranty. Exchange Repair is available on some items too.

 

Genuine Printronix Supplies

We provide national On Site printer repair services, both Time & Material (T&M) and Annual Maintenance Agreements (AMA).

 

service quote

 

Printronix Support Main Page

Printronix P5000 Error Messages
Message Explanation Action
8.5V PWR FAIL* Internal power failure. Contact authorized service representative.
Call 1-800-243-3338
15V CTL FAIL* Controller voltage failure. Contact authorized service representative.
Call 1-800-243-3338
23.5V CTL FAIL* Controller voltage failure. Contact authorized service representative.
Call 1-800-243-3338
48V PWR FAIL* Internal power failure. Contact authorized service representative.
Call 1-800-243-3338
ACCESS NULL PTR* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
ACTIVATE LOST Printer detects twinax protocol
communication errors.
The printer reports the error.
A TO D OVERUN* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
BUFFER OVERFLOW Host sends data after the printer
buffer is full (serial interface).
Check your printer serial
interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.
BUFFER OVERRUN Receive overrun (serial interface). Check printer serial port
configuration setup. Ensure the baud rate and data protocol match both host and printer settings.
PRINTER UNDER
REMOTE CONTROL
Another user is accessing the
printer remotely with the remote
management software utility.
Wait until the remote user
has finished their remote
management session, or
press any key to disable
the Printer Manger and
gain control of the printer.
CLEAR PAPER JAM No paper motion. Clear jam and reload
paper. If this message
recurs, contact authorized service representative.
Call 1-800-243-3338
CLOSE PLATEN The platen lever is open. Close the platen lever.
COIL HOT One or more hammer coils are
overheating.
Contact authorized service representative.
Call 1-800-243-3338
15 COMM CHECK Line not active (twinax interface). Check cable connection.
CTL VOLT FAIL Controller voltage failure. Contact authorized service representative.
Call 1-800-243-3338
DO NOT POWER OFF This is a standard warning message that displays while the printer is downloading software. Do not power off the
printer until downloading
is complete.
DRVR CIR BAD* Hammer coil count test failed. Contact authorized service representative.
Call 1-800-243-3338
EXHAUST FAN FLT
(Cabinet model only)
Sensors cannot detect current in
fan circuit.
Power off the printer and
remove the paper path
(see Maintenance
Manual). Check that the
fan cable connector is
connected. Check for
obstruction of vents and
fan airway, and remove
any obstructions. Check
for items beneath the
printer blocking cabinet
vents. Power back on the
printer. If this message
appears again, contact
your authorized service
representative. Call 1-800-243-3338
FIRMWARE ERROR* Application software tried to perform an illegal printer function or
damaged memory detected on board.
Contact authorized service representative.
Call 1-800-243-3338
FM HEADER ERROR* Applications software has violated header parameters. Contact your system
administrator.
FRAMING ERROR Serial framing error
(serial interface).
Check your printer serial
interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.
GRF CHK ERROR
PRESS STOP
Printer has received a nonprintable
character.
Press CLEAR and then
ON LINE.
HAM. COIL OPEN Electrical malfunction of one
or more hammer coils.
Contact authorized service representative.
Call 1-800-243-3338
HAMMER COIL BAD*
#, #, #, ...etc
Hammer coil # failed current test
at power up.
Contact authorized service representative.
Call 1-800-243-3338
HMR BANK FAN FLT Sensors cannot detect current in
fan circuit.
Check that fan cable is
connected. Check for
obstruction of vents and
fan airway; remove any
obstructions. Check for
items beneath the printer
blocking cabinet vents.
Power back on the printer. If this message appears again, contact your authorized service representative.
Call 1-800-243-3338
08 HOLD PRINT TIMEOUT Printer was offline more than 10 minutes, and the "Intervention Required" parameter is set to "Send to Host." Press ON LINE to put printer in online state.
HB NOT INSTALLD* Self-test does not detect hammer
coils.
Contact authorized service representative.
Call 1-800-243-3338
06 HOST REQUEST Host attention message The host computer or printer controller requires attention.
ILL EXT BUS ACC* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
ILLGL OPR ACCSS* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
INCOMPAT E-NET Incompatible network interface
card (NIC) is installed.
Install a compatible NIC
to the printer then reboot. If this message appears again, contact your authorized service representative.
Call 1-800-243-3338
INTAKE FAN FAULT Sensors cannot detect current in
fan circuit.
See description for HMR
BANK FAN FLT.
INVALID ACTIVATE Printer detects twinax protocol
communication errors.
The printer reports the
error.
INVALID COMMAND Printer detects twinax protocol
communication errors.
The printer reports the
error; host action is required.
LO DRV. SHORT * Circuit(s) on the hammer bank or in the hammer bank power cable
shorted to ground.
Contact authorized service representative.
Call 1-800-243-3338
LOAD PAPER Printer is out of paper. Load paper.
ONLINE
CU TIMED OUT
Enable poll timeout. The printer was not enabled for one minute. (Coax interface) Check cable connection
and host system.
ONLINE
28 CU NOT ENAB
Poll timeout error. The printer was not polled for one minute. (Coax
interface.)
Check cable connection
and host system.
ONLINE
8344 FAILED*
Link-level code test detects hardware failure. Contact authorized service representative.
Call 1-800-243-3338
PAP BAD TABLE* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP BSY TOO LNG* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP FIFO OVERFL* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP FIFO UNDRFL* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP ILLGL ST* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP INCMPL ENER* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP INVLD CMD* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP INVLD PARM* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP NOT SCHED* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP NT AT SPEED* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
PAP UNEXP INT* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
32 PAPER JAM TIMEOUT A timeout message is sent to the host if no paper motion has occurred for 10 minutes after
CLEAR was pressed to clear
the jam fault.
Clear paper jam and reload paper.
31 PAPER OUT TIMEOUT A timeout message is sent to the host if paper is not loaded 10 minutes after CLEAR was pressed to clear the paper out fault. Load paper.
33 PLATEN OPEN TIMEOUT Platen lever has been open for at least one minute. Close platen lever.
PLAT INV CMD* Fatal firmware error on controller
board. Platen Invalid Command.
Contact authorized service representative.
Call 1-800-243-3338
PLAT INV PARM* Fatal firmware error on controller
board. Platen Invalid Parameter.
Contact authorized service representative.
Call 1-800-243-3338
PLAT INV STATE* Fatal firmware error on controller
board. Platen Invalid State.
Contact authorized service representative.
Call 1-800-243-3338
POWER SAVER MODE Status message: printer is in low energy idle state, all fans and higher voltages are off, only +5Vdc logic circuits are active. No action is required.
PRINTER HOT Controller board sensors report high temperatures on the board. Check printer
environment. If hot or
dusty, relocate printer.
Contact your authorized
service representative if
this occurs frequently.
Call 1-800-243-3338
PWR SUPP VOLT * Power supply failed. Replace power supply board.
RIB INVLD STATE* Ribbon Invalid State. Contact authorized service representative.
Call 1-800-243-3338
RIBBON DRIVE The controller board does not detect a ribbon drive motor. Contact authorized service representative.
Call 1-800-243-3338
34 RIBBON STALL TIMEOUT In the CT emulation with a coax interface, the ribbon has not moved for 10 minutes after CLEAR was
pressed to clear the ribbon drive
fault.
Reload the ribbon.
RIBBON INK OUT
CHANGE RIBBON
The RibbonMinder program is warning that the amount of ink in the ribbon has reached 0%. Replace ribbon or press
CLEAR for two additional
minutes of printing before
the fault displays again.
RIB INVLD CMD* Ribbon Invalid Command. Firmware error on the controller board. Cycle power. Run the
print job again. If the
message appears,
download the emulation
software again. If the
message appears again,
contact your authorized
service representative.
Call 1-800-243-3338
SCS COMMAND
ERROR*
Printer received undefined control
character.
Contact your system
administrator.
SECURITY CODE
VIOLATION*
Security code of PAL on controller
board does not match code of
firmware on the controller board.
Contact authorized service representative.
Call 1-800-243-3338
SF ERROR Application software has violated structured data field parameters. Contact your system
administrator.
SHUTL INV CMD* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
SHUTL INV PARM* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
SHUTTLE JAM No shuttle movement or shuttle moving at wrong speed. Check for obstruction to
shuttle, a twisted ribbon,
or platen lever closed too
tightly. If fault source is
not apparent, contact
your authorized service
representative.
Call 1-800-243-3338
SOFTWARE ERROR Application software tried to
perform illegal printer function, or
damaged logic circuits found on
controller board.
Contact authorized service representative.
Call 1-800-243-3338
STACK
OVERFLOW*
Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
STACKER FAULT Stacker is not functioning
correctly.
Check for obstructions in
the stacker area. If fault
persists, contact your
authorized service
representative.
Call 1-800-243-3338
STACKER FULL Power stacker is full of paper. Remove paper.
STACKER JAM This message is triggered if there is paper inside the throat of the
stacker elevator, but the elevator is
not moving.
1. Open the cabinet rear
door and check for
obstructions preventing
elevator movement.
Remove any
obstructions.
2. Run the print job again.
If the message appears
again, contact your
authorized service
representative.
Call 1-800-243-3338
TCB CORRUPTED* Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
UNDEF
INTERRUPT*
Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
UNDFNED
OPCODE*
Fatal firmware error on controller
board.
Contact authorized service representative.
Call 1-800-243-3338
UP DRV. SHORT* Hammer drive circuits on the
boards shorted to ground.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
Call 1-800-243-3338