Tallygenicom 6306, 6312, 6306LJ, 6312LJ Error Messages
When a fault occurs, it will cause the printer to cease operation and go Offline. The printer alarm will sound, the Fault Indicator will illuminate, and the display will report a fault message.
In some cases it is possible to clear an error message by depressing the Clear key. If the fault message returns, perform the required corrective action or call your authorized service representative at 1-800-243-3338.
Below is a list of error messages for the Tallygenicom 6300 Line Matrix Printer
We provide national On Site printer repair services, both Time & Material (T&M) and Annual Maintenance Agreements (AMA).
We offer Depot Repair services on many whole printers, as well as some accessories and sub-assemblies, at a rate of $75.00 per hour. All Depot Repairs come with a 90 day warranty. Exchange Repair is available on some items too.
|ATTENTION||The host has sent the Bell Command||Contact your system operator.|
|Bad Packet||This message indicates that a fault occurred in the communication between the I/O processor and the main processor.||Cycle power and try again. If the problem returns, remove and replace the Engine Controller Board. If the problem returns, download new printer firmware.|
|Bad TWICO Int.||The Twinax PSIO is damaged or corrupted.||Cycle power and try again. If this does not clear the problem, remove and replace the Twinax PSIO Assembly.|
|Bad VFU Channel||A VFU channel command has been
received from the host
requesting an illegal channel.
1) Correct data from host and retransmit.
2) Ensure the integrity of the printer ground connection.
|Bad VFU Count||An incorrect number of bytes has been detected in a VFU download.||Correct data from host and retransmit.|
|Buffer Overflow||A buffer overflow has been detected
on the currently active
host interface. This is most likely caused by a host failure to respond to a busy signal.
|1) Ensure correct protocol has been
2) Check wiring of I/O cable between host and printer.
|Chnl Not Found||VFU Channel requested by the host computer cannot be found.||1) Correct data from host, then
retransmit it to the printer.
2) Ensure the integrity of the printer ground connection.
|Ctrl Fault||This message indicates that a fatal fault has occurred in the control processor.||The printer reports the error. Contact authorized service
|Ctrl Link Flt||The Control Processor has detected a
fault in the Main
Processor to Control Processor link.
|Contact authorized service
|Data Overrun||A data overrun has been detected on the currently active host interface. This is most likely caused by an incorrectly configured serial baud rate, data bits, or parity.||Check setting on Serial Baud Rate,
Data Bits, and Parity
parameters through the printer control panel.
|Font Dnld Error||An error has been detected during a font download.||Correct data and retransmit from host.|
|Graphic Check||This message indicates that the printer has received an unprintable graphic. This message only appears if the Set Graphic Error Action Command has been set properly.||Clear the message (Clear key), then place the printer back Online. Confirm with host why Graphic check message was sent.|
|Heap Overflow||Graphics memory space is full and the printer cannot accept or process data. Printer will reset and data will be lost.||Insert line terminators in data
stream so the printer will
process the data, then retransmit the data.
The software controlling the print hammer timing
has detected an
|Press the Clear key. If it faults
repeatedly, contact authorized service
|HammerVoltage1||One of the hammer drive circuits was turned on when it shouldn't have been, so all printing has been disabled. The usual cause is a failed drive transistor.||Contact authorized service
|HammerVoltage2||A high resistance coil fault has likely occurred in one or more of the hammer coils. Note: this fault message will have been preceded by printing slow-down attempts associated with On-The-Fly thermal monitoring of hammer bank temperature.||Check the hammer bank for defective
coils. Confirm that the hammer driver board is functioning
properly. Replace the hammer driver board. Contact authorized service
|Key Disabled||Key has no function for this printer model or mode of operation.||No corrective action.|
|Lost Adrs (27)||Certain communication signals have
been lost between the
printer and the host computer.
|Check cable connection, setup of host, and printer address setting.|
|Lost Sync (28)||The host is not communicating with the printer.||1) Verify address of computer and
2) Check I/O cables.
When this message is displayed during printer installation, you may continue to test the printer by placing the printer Offline and entering
Menu mode to select print tests or calibration routines.
|No VFU Loaded||A VFU command was received from the host before a VFU was downloaded.||Download the required VFU information, then retransmit the data.|
|NVRAM Fault||The nonvolatile data checksum has
failed because of one of the following conditions:
(1) A new RAM has been installed
(2) New software with different nonvolatile variables has
(3) The variable values have been altered in a destructive manner
|Depress the Clear Key. If the
message does not clear, cycle printer power. If the message
still does not clear, contact authorized service
|Offline Data In||The printer is in Offline condition
and non-printed data is in the
|There is no corrective action
required. Under normal
conditions, the printer continues to print when it is placed back Online. If you do not want the buffered data to print, enter the Clear menu by depressing the Clear key before going back Online and select the Clear Buffers entry to clear the buffered
|Offline Dump On||The printer is in Offline condition and Dump Mode is enabled.||No corrective action is necessary. Place the printer back Online when you are ready to print.|
|Online Download||The printer is receiving downloaded fonts or VFU information.||This message will clear when the download is complete|
|Online Dump On||The printer is ready to accept and print data from the host through Dump Mode. All data received from the host will be printed in hexadecimal format.||No corrective action is required.|
|Overflow VFU||An excessive number of bytes has been sent by the host in a VFU download.||Correct data and retransmit from host.|
|Paper Motion Flt||Paper is not being detected by the Paper Out sensor.||Load paper. If the fault does not
clear, contact authorized service
|Paper Out||Paper is not being detected by the Paper Out sensor.||Load paper. If the fault does not
clear, contact authorized service
|Parity Error||Parity is enabled and a mismatch on
Bit 8, between the computer
and the printer, has been detected on the currently active host interface.
|1) If there is a mismatch between
the setting of the printer and the setting of the host, you can
change printer parity by referring to the Configuration Menu
section of Chapter 3.
2) If there is no mismatch between the printer and host settings, then the data sent from the host has been corrupted. Retransmit
the data from the host. If the condition repeats, set up the
printer for Dump Mode (see Configuration Menu Section in
Chapter 3) and retransmit the data again. If you find no errors in the Dump Mode data, contact your authorized service representative.
|Print Fault||Faulty communication between the
main and control processor
has occurred causing a dot row to misprint. The printer automatically recovers from this condition.
|Under normal circumstances there is
no corrective action other than to depress the Clear key to
remove the fault message from the display. If, however, this
problem persists, contact authorized service
|Replace Rbn||Caused when Rbn Monitor has reached its set level.||Check/Replace the ribbon then reset the Rbn Monitor.|
|Ribbon Fault||The Ribbon Fault Detector is not reading any movement in the printer ink-ribbon.||Depress the Clear key and try to
print again. If the fault
returns, try to turn the Ribbon Knob. If the Ribbon Knob will
not turn, check to see if the ribbon is caught on the hammer bank or one of the other mechanisms through which the ribbon moves. If the Ribbon Knob does not turn and the ribbon is not caught somewhere, install a new ribbon cartridge. If the Ribbon Knob turns and the fault does not clear, contact authorized service representative.
|Setup Address||The printer address has not been set up or a configuration with address set to UNDEFIN has been loaded.||Set up the printer address using the multilevel menus on the printer.|
|Shuttle Fault||If the control processor detects the
shuttle operating either above or below the proper frequency, it
shuts down the shuttle and attempts to restart it. If the
shuttle still operates incorrectly after three consecutive
attempts, the Control
Processor goes Offline, and the Shuttle Fault message is
|Depress the Clear key, then put the
printer back Online. If
this does not work, turn the power switch off, then back on
again. If the error condition persists after performing the
above actions, contact authorized service representative.
|Testing Hardware||The printer is performing internal diagnostic tests when the printer is powered up.||If this message does not clear after
a few seconds, then the
Main CPU is dead. Under normal circumstances there is no corrective action. If the message does not clear automatically, contact your authorized service representative.